We at Viral Prints strive to give you a quality product of your choice. So its rare that you don’t like our product, though in case you get a missing item or the product is damaged we are open for instant returns.
We have a 7 -day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please Raise Your Exchange/Return Request Here Contact Us (Whatsapp Link) OR [email protected]
Once the order is shipped from the warehouse, it cannot be canceled.
Points to NOTE before placing RETURN REQUEST
- In case of any issues in the custom t-shirts, there will be no replacement or refund under any circumstances. However, if the product is faulty or damaged from our end then the customer can proceed with the return request.
- The shoppers are requested to check the size guide before placing the order.
- The color of the custom t-shirt and custom mobile cover may slightly vary as per the customer’s screen resolution.
The following are the cases considered for exchange and refunds:
- You received the wrong items.
- You opened the parcel and found the item is damaged.
You can always contact us for any return question at [email protected]
WHAT SORT OF CHECKS DO YOU DO FOR RETURNED PRODUCTS?
We check products to ensure that they are unused and in the same condition as they were when they were sent out to you. Clothing products with tags should have the brand tags intact, products with removed tags indicate usage and will not be accepted for returns.
Customers are requested to share an image/video of the product received for verification purpose. We can process a replacement/ return only after a verification process is completed.
HOW DO I SEND THE PRODUCT BACK?
We can arrange the reverse pickup (might be chargeable depending upon the pin code) or you can send it back to us via a cost-effective courier company or registered post.
HOW WILL I GET MY REFUND?
Only Prepaid Orders Amount refund will be credited to your mode of payment within 3-5 business days after receiving the courier.
If the order was placed with COD Payment Option. The Refund will be initiated only in Viral Print Wallet. (you can use this amount for future purchases on Viral Prints)
For any queries, just drop us a mail at [email protected] with the subject line, Return and Exchange with all the necessary details and we will definitely get back to you at the earliest.
Refund of shipping and COD charges is NOT applicable .